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Are your products synthesized in the USA or abroad?Our peptides are synthesized in the USA.
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I have some very specific questions about the properties of your products. Can you answer them for me?No. Beyond simple questions concerning shelf life, ingredients, etc., we do not answer specific questions.
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What do I do if my area isn't showing when I go to enter my shipping address?If your area isn't showing in our drop box when you go to enter your shipping address, that means we do not ship to that area.
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Do you take any other forms of payment?Yes. Please email us at sales@vitalifeus.com for more information. You will be sent a form you must print out and sign, date, scan and email it back to us. This form is required by all companies that do not purchase products from our site using a credit or debit card and pay by alternate methods. This form must be processed before we can ship your order. This is what the law says, you must complete it and get it back to us before we ship.
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I have placed an order and have not gotten a tracking number sent to me from the USPS auto-generated email system with my tracking information?Search your spam and inbox folder for it first and foremost. Be sure to use "USPS" as your search criteria. You may email us for it and we'll email it back to you if there has been enough time duration since your order (more than 2 days). Also, please wait a full 48 hours after your order has been placed because the USPS auto-notify system is not instantaneous and can be a bit slow.
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What do I do if my tracking number isn't showing up on USPS.com?If you recieved a tracking number and it has not shown up on usps.com simply email us and we will look into it. Keep in mind we ship Monday - Friday. We do not ship weekends. So if you place an order on a Saturday and get a tracking number, it will not show up on usps.com until Monday night. Any issues email anytime, were not one of those companies that mind your emails. You're our customer and we value you, just email us. sales@vitalifeus.com Keep in mind all products are for research use only, they are not for animal or human use of any kind
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